Reference

Open the terms that shape your account

Before you open an account, these terms explain how we verify your details, how wallet names must match, and how access works on live tables, slots and crash…

Read before you openDANA, OVO, GoPay, QRISLocal law appliesAccount and wallet checks

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Browse the rules for Indonesia

boba55 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms explain what we check before an account moves from sign-up to active use: the name on your wallet, the device you use, and the contact route tied to the profile. That matters when you move between live tables, slots and crash games, because the

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same login and payment record has to stay with the same holder. DANA, OVO, GoPay and QRIS are handled inside the account flow, and a bank transfer record can be used when we need to compare names or timestamps. If you are in Semarang, you follow
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the same steps on mobile or desktop, but access still depends on local law and is available only where local law permits. When a term changes, we publish the new version here and apply it from the stated date; if a name or number does not
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match, we may pause the action until the details line up. That keeps the rule set clear before you send any request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Switch to the right contact path

When you need a human answer on the terms, we keep three paths open: live chat for fast checks, email for written requests, and a form for account edits.

Live chat Use live chat when you want a quick read on a term, a wallet-name check or a status question. Our team answers from 08:00-24:00 WIB and can point you to the exact rule that applies to your account.

Email Send longer requests to the support email from the registered address. We use it for written changes, dispute details and record checks, then reply once we verify the account against the contact data on file.

Request form The form keeps the request tied to your profile, which helps when you ask for a profile edit or a term clarification. Add your account ID and the issue, and we will continue from there.

RECORD CARE

Explore how we handle records

We keep this part of the site practical: cookies remember your login state, payment references help us match DANA, OVO, GoPay and QRIS activity, and device checks reduce account sharing.

Data handling

We use account, login and wallet records to apply the terms, confirm withdrawals and settle disputes. Access is limited to staff who need it for support, verification or compliance work, and we keep it inside our internal systems.

Cookie use

Cookies keep you signed in, remember language choices and reduce repeated device checks. If you clear them in your browser, some parts of the account flow may ask you to sign in again before you continue.

Account security

Protect the registered email, phone and password you use on boba55. If a login looks unusual, we may pause access and ask for a quick ownership check before the next session continues.

Record retention

We hold account, payment and support records only for the period needed to meet audit, dispute and legal duties. After that window, we remove or anonymise them under our retention schedule.

Change request

If your name, phone number or wallet label changes, send the request from the registered contact. We verify the account first, then update only the fields allowed by the current terms.

Policy contact

If a decision affects your account terms, reply through live chat or email with the case ID. That lets us trace the thread, confirm the same account, and answer without asking you to repeat details.

Browse common terms questions

These questions cover the parts people ask us about first: who can use the account, how we handle changes, what happens when a wallet name does not match, and where to send a request. The answers below stay with the terms themselves, so you can check them before you open an account or make a change.

You can open an account only where local law permits and only with details that belong to you. We may ask for a matching phone number, wallet name or email before the account becomes active.

If the wallet name does not match the account holder, we may pause the request until the details line up. Send a correction request from the registered contact so we can check ownership first.

When we update the terms, we replace the page text and apply the new version from the date shown on the site. You should check this page again before sending a fresh request.

Yes. Cookies help keep your session active, remember language choices and reduce repeated checks on mobile or desktop. If you clear them, we may ask you to sign in again.

We keep account, support and payment records only for the period needed to handle disputes, audits and legal duties. After that, we remove or anonymise them under our retention schedule.

Send the request through live chat or email from the registered contact, include your account ID and the exact change, and wait for our ownership check before we edit anything.

Reply with the case ID and the same contact details used on the account. That lets us trace the decision, check the supporting records and answer without asking you to repeat the history.

Open the terms that shape your account

Switch to the right contact path

Explore how we handle records

Data handling

Cookie use

Account security

Record retention

Change request

Policy contact

Browse common terms questions

01 Who can open an account under these terms?

02 What if my DANA, OVO, GoPay or QRIS name does not match?

03 How do you change the terms after I open an account?

04 Do cookies affect my sign-in on mobile and desktop?

05 How long do you keep account and payment records?

06 How do I ask for a profile correction?

07 What should I do if I disagree with a term decision?

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